At Pedro Andrés Fernández Cabrera (Taller El Chopo) we strive every day to improve the service we offer to each and all of our clients. For this reason, we appreciate you sending us any suggestions or ideas for improvement.
If this is your wish or you wish to file a complaint or claim, you can contact our Customer Service through any of the following channels:
By completing the form (complaints form) that will be provided to you for this purpose in the office itself or, if you prefer, you can download it on our website, and present it in any of the following ways:
in our office:
in writing addressed to the Customer Service Carretera General Puerto Naos number 100 in Las Martelas of the Los Llanos de Aridane municipality with postal code 38760.
by e-mail to atencionalcliente@tallerelchopo.com
If you are a user of our company, by completing, on the website, the following form that is available to customers https://tallerelchopo.com/contacto/
This Service has the function of addressing and resolving complaints or claims submitted, directly or by representation, from consumers and users, in accordance with the provisions of Decree 90/2023, of May 25.
In case of disagreement with the resolution of the Company’s Customer Service or if more than one month passes since the complaint or claim was presented to it without obtaining a resolution, the claimant may contact any of the Complaints Services of the Company. the Municipal Consumer Offices, in the General Directorate of Consumption of the Government of the Canary Islands, or directly at the following web link of the Department of Industry, Commerce and Consumption of the Government of the Canary Islands:
https://sede.gobiernodecanarias.org/sede/procedimientos_servicios/tramites/6488#
In any case, in order to make a claim before any of the Claims Services of the Municipal Consumer Offices or the General Directorate of Consumer Affairs of the Government of the Canary Islands, it is an essential requirement to have previously submitted said claim to the Customer Service. of this business.
We indicate the address of the General Directorate of Consumer Affairs of the Government of the Canary Islands:
Avenida de Anaga, 35, Multiple Services Building I, floor 8, 38071, Santa Cruz de Tenerife
